E’ difficile definire la diversità e la sessione durante il Convegno IFLA ne ha dato diversi esempi:
“This intense desire to know the world”: Cultural competency as a personal and professional disposition in collection development practices
KASEY L. GARRISON (School of Information Studies, Faculty of Education, Charles Sturt University, Wagga Wagga, NSW Australia)
Information seeking behavior of national minorities’ secondary school students for scientific research purposes
VIKTORIJA MOSKINA (The National Library of Latvia, Riga, Latvia)
What we are learning about the diverse backgrounds of academic library users: An overview of research designs and methods in information behavior studies
KRYSTYNA K. MATUSIAK (Morgridge College of Education, University of Denver, Colorado, USA)
Developing a model integral impact assessment
PABLO ANDRADE BLANCO (University of Santiago de Chile, University of Arts and Social Sciences de Chile, Santiago, Chile)
Ethnic diversity at the University of Toronto Libraries
JACK HANG-TAT LEONG (Richard Charles Lee Canada-Hong Kong Library, University Libraries Toronto, British Columbia, Canada)
Identifying and implementing diversity: Collaborative action-based research at Mariestad’s Public Library on LGBTQ issues
RAGNHILD KAY BRANDSTEDT (Mariestads Public Library, Mariestad, Sweden)

Due aspetti sono stati però chiari, riguardo le competenze dei bibliotecari:
– i bibliotecari hanno come obiettivo la personalizzazione dei servizi, differenziandosi dai servizi dei motori di ricerca per utenti generici;
– la metodologia di ricerca applicata in particolare all’information seeking behaviour è parte integrante del bagaglio professionale.